Any item under our free shipping will allow our buyers to attain items exempted from shipping costs. However, customers residing in the following provinces/ territories are not qualified for the free shipping or flat rate promotion along with any remote areas: British Colombia, New Brunswick, Prince Edward Island, Newfoundland and Labrador, Saskatchewan, Nova Scotia, Alberta, Yukon, Northwest Territories and Nunavut. ***Please be advised, our courier services do not offer shipping to PO box addresses. We thank you for understanding.
SAME DAY SHIP OUTS
We know how important it is to receive your order as soon as possible. Therefore, we do our best by shipping out your orders the same day. Cut off time to receive this service is 1:00 pm est. Please note that courier service delays are out of our control because it's a third-party service. During the holiday season, delays might occur. We hope you understand.
RETURN FREE SHIPPING ORDERS
If your original order was shipped via free shipping services and you wish to return the item, please read the following policy below:
+ If the issue were caused by our end (the order is damaged or incorrect), we would issue a free return label, and you will receive a full refund according to the condition of the returned product.
+ If it's a changed-mind situation. You, as the customer, are responsible for arranging the return. The item must be in original condition and not installed. Items that have the manufacturing seal open will not be accepted for returns. Don't hesitate to contact us with your order ID to see if you qualify for a return.
ADDRESS ISSUES
Since we offer the same day ship outs, please let us know about any incorrect or updates to the shipping address before 12:00 pm est. Any transit issues that occur due to a shipping address error are the customer's responsibility. If the item is returned to us because of an address issue. You, as the customer, are responsible for the return and resend shipping cost.