Under our return and exchange policy, all returning products must be in original condition accompanied with the original packaging and accessories. The return item cannot be installed, if it is we will not issue an refund. Items must be returned within 15 days after the initial purchase and a 10% - 50% restock fee will be charged depending on the types of damage inflicted on the product. All cables, accessories, speakers, projector screens, projectors, audio products, AV carts, SKYBELL products, stands and sale products will not be refundable or exchangeable. Returns through the online platform will not include original shipping cost, which is deducted due to the cost of utilizing the shipment procedures, packing, courier fees and other supplies. Items that were purchased under the free shipping feature will have the shipping cost charged by the courier deducted from the total amount. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If it resulted in a customer error they are responsible for the extra charges such as deductions from the order on the shipping cost (the service of sending the package can't be refunded) and the cost for rerouting the package back to us will also be charged by the customer.
You should expect to receive your refund within 1-5 business days after we have acquired the return package. This period includes the transit time for us to receive your return from the courier (3 to 5 business days), the time it takes for us to examine the item and process your return once we receive it (1 to 5 business days), and the time it takes for your bank to process our refund request (1 to 3 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond with instructions on how to return any item from your order. For in-store refunds, please bring the original receipt along with the purchased item. In the case of an immediate return due to the customer not wanting the item anymore or wanting to exchange one item for another, the customer is solely responsible for informing Texonic about his/her cancellation within one hour of the initial purchase. If Texonic is not informed and the purchased item is shipped out, the customer is solely responsible for any fees accrued.
In the case of an immediate return due to the customer not wanting the item anymore or wanting to exchange one item for another, the customer is solely responsible for informing Texonic about his/her cancellation within one hour of the initial purchase. If Texonic is not informed and the purchased item is shipped out, the customer is solely responsible for any fees accrued. The processing time for our items is a small interval so it would be appreciated if Texonic is informed about the cancellation as soon as possible.
We ship across Canada and some states in US. If an resident from the US is having trouble attempting to process a purchase, please get in contact with us in order for our team to be informed about the issue. However, some products cannot be shipped to international destinations. After you have successfully placed your order and the payment was processed successful, we will begin the shipping process the next business day. Depending on your shipping address, the delivery time may vary. Normally, Canadian orders take up to 1-6 business days, and 4-10 business days internationally for the customer to receive his/her package. Please keep in mind that during the holiday season, the posted time may vary so we highly appreciate your patience during those seasons.
Please be mindful of your package delivery date. After you have placed your order, you will receive your tracking information within 24 hours. As the customer, you must take responsibility for the shipment process and track your package.
Any item under our free shipping feature will allow our buyers to attain items exempted from shipping costs. However, customers residing in the following provinces/ territories; British Colombia, New Brunswick, Prince Edward Island, Newfoundland and Labrador, Saskatchewan, Nova Scotia, Alberta, Yukon, Northwest Territories and Nunavut. ***Please be advised, our courier services do not offer shipping to PO box addresses. We thank you for understanding.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you chose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Avteck.ca offers free shipping promotion on selected items. Please read the description of your preferred item to determine if the item is eligible for free shipping. This promotion may change overtime so please be aware. We ship via CanadaPost, UPS, and Purlator for all domestic and international packages.
Please note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If an old address is displayed as the shipping address, it is the customer’s responsibility to inform us, Texonic, about the issue. As soon as the issue is recognized, Texonic will proceed with canceling the order which can allow the customer to place another order with the updated shipping information.
After placing an order, the payment is processed within few hours to 24 hours. If there are any complications, we will get in touch with you in order to resolve the issue. We accept the following payment method for our online platform: VISA, MasterCard & Paypal. For in-store method of payment, we only accept Debit and Cash.
All Texonic-branded products will be covered under a one-year warranty policy except for items outside of the Texonic-line which will have specific warranties based on terms provided by the manufacture and sale items.