Our return and exchange policy requires returned products to be in original condition with the packaging and accessories intact. Installed items are non-refundable. Returns must be made within 15 days of the initial purchase, and a restock fee (10% to 50%) may apply based on product damage. Cables, accessories, speakers, projector screens, projectors, subwoofers, audio products, any branded items, and sale products are non-refundable unless there's a manufacturing defect.
For audio amplifiers and speakers, returns must be in original condition, uninstalled, and with the original seal intact. Online platform returns exclude original shipping costs, which are deducted for shipment procedures, packing, courier fees, and supplies. Items with free shipping deduct the courier's shipping cost from the refund.
Refunds are processed within 1-5 business days upon receiving the return package. This includes transit time (3 to 5 business days), item examination and return processing (1 to 5 business days), and bank refund processing (1 to 3 business days).
To initiate a return, contact us with your order number and product details. For in-store refunds, bring the original receipt. Immediate returns due to customer preference require informing AVTECK within one hour of purchase; otherwise, the customer is responsible for any accrued fees if the item is shipped.
If a customer wishes to return an item immediately after purchase, either because they no longer want it or desire to exchange it, it is their responsibility to notify AVTECK of the cancellation within one hour of the initial purchase. If AVTECK is not informed and the item is shipped, the customer will be solely responsible for any associated fees. Due to our quick processing time, prompt notification of cancellation by the customer is highly appreciated.
We ship across Canada and select U.S. states. If a U.S. resident faces issues processing a purchase, please contact us so our team can address the problem. However, certain products cannot be shipped internationally. Once your order is successfully placed and payment is processed, we initiate shipping the next business day. Delivery times vary based on your address, typically taking 1-6 business days for Canadian orders and 4-10 business days internationally. During holidays, delivery times may vary, so your patience is appreciated.
After placing an order, you'll receive tracking information within 24 hours. It's your responsibility as the customer to track your package. Items under our free shipping promotion exclude shipping costs. However, residents in specific provinces/territories are not eligible for free shipping and fix shipping rate: British Columbia, New Brunswick, Prince Edward Island, Newfoundland and Labrador, Saskatchewan, Nova Scotia, Alberta, Yukon, Northwest Territories, and Nunavut.
Please note that our courier services don't ship to PO box addresses.
When placing an order, we estimate shipping dates based on item availability and chosen shipping options. Shipping estimates may appear on the shipping quotes page, and we offer a free/fix rate shipping promotion on selected items. We use ICS Courier, UPS, Purolator, Canpar, and FedEx for domestic and international packages.
Shipping rates for many items are weight-based, rounded up to the next full pound. If an old address is displayed, it's the customer's responsibility to inform AVTECK promptly. Upon recognition, AVTECK will cancel the order, allowing the customer to place a new one with updated shipping information.
We exclusively collaborate with the following courier services: Purolator, UPS, FedEx, Canpar, and ICS. As they do not provide delivery services to PO Box addresses, we regret to inform you that we are unable to dispatch your order if your address is a PO Box. However, if you have entered both a street address and a PO Box address, we can proceed with shipping to the street address upon your confirmation.
Please note that any additional charges incurred due to the delivery area will be your responsibility. In the event that the item is returned to us because the street address without the PO Box is undeliverable, please be aware that before issuing a refund, deductions will be made for both the return and original shipping costs, as the courier service's provided service is non-refundable.
If an order is canceled due to a change of mind by the customer, the processing fees for the payment will not be refunded. However, if the return is due to damage or receiving an incorrect item, we will cover the fees, and you will receive a full refund.
Upon placing an order, payment is processed within a few hours to 24 hours. If any issues arise, we'll contact you to resolve them. Online, we accept VISA, MasterCard, and PayPal. In-store, we only accept VISA, Debit and Cash.
TEXONIC amplifiers include a 2-year manufacturer’s warranty. Other branded products carry warranties based on the respective manufacturer’s terms and conditions. The manufacturer’s warranty covers defects in materials or workmanship under normal use; however, any damage caused by improper installation, incorrect wiring, misuse, overloading, or external damage is not covered under warranty. We strongly recommend that all equipment be installed by a qualified technician to ensure the system is installed correctly and operates within specifications, as improper installation may void the warranty.
What information do we collect?
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
- We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey or other site feature.
- If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include www.avteck.ca. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.
This policy was last modified on May 8, 2017.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our
section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Your consent
By using our site, you consent to our privacy policy.