Our return and exchange policy requires returned products to be in original condition with the packaging and accessories intact. Installed items are non-refundable. Returns must be made within 15 days of the initial purchase, and a restock fee (10% to 50%) may apply based on product damage. Cables, accessories, speakers, projector screens, projectors, subwoofers, audio products, any branded items, and sale products are non-refundable unless there's a manufacturing defect.
For audio amplifiers and speakers, returns must be in original condition, uninstalled, and with the original seal intact. Online platform returns exclude original shipping costs, which are deducted for shipment procedures, packing, courier fees, and supplies. Items with free shipping deduct the courier's shipping cost from the refund.
Refunds are processed within 1-5 business days upon receiving the return package. This includes transit time (3 to 5 business days), item examination and return processing (1 to 5 business days), and bank refund processing (1 to 3 business days).
To initiate a return, contact us with your order number and product details. For in-store refunds, bring the original receipt. Immediate returns due to customer preference require informing AVTECK within one hour of purchase; otherwise, the customer is responsible for any accrued fees if the item is shipped.
If a customer wishes to return an item immediately after purchase, either because they no longer want it or desire to exchange it, it is their responsibility to notify AVTECK of the cancellation within one hour of the initial purchase. If AVTECK is not informed and the item is shipped, the customer will be solely responsible for any associated fees. Due to our quick processing time, prompt notification of cancellation by the customer is highly appreciated.
We ship across Canada and select U.S. states. If a U.S. resident faces issues processing a purchase, please contact us so our team can address the problem. However, certain products cannot be shipped internationally. Once your order is successfully placed and payment is processed, we initiate shipping the next business day. Delivery times vary based on your address, typically taking 1-6 business days for Canadian orders and 4-10 business days internationally. During holidays, delivery times may vary, so your patience is appreciated.
After placing an order, you'll receive tracking information within 24 hours. It's your responsibility as the customer to track your package. Items under our free shipping promotion exclude shipping costs. However, residents in specific provinces/territories are not eligible for free shipping and fix shipping rate: British Columbia, New Brunswick, Prince Edward Island, Newfoundland and Labrador, Saskatchewan, Nova Scotia, Alberta, Yukon, Northwest Territories, and Nunavut.
Please note that our courier services don't ship to PO box addresses.
When placing an order, we estimate shipping dates based on item availability and chosen shipping options. Shipping estimates may appear on the shipping quotes page, and we offer a free/fix rate shipping promotion on selected items. We use ICS Courier, UPS, Purolator, Canpar, and FedEx for domestic and international packages.
Shipping rates for many items are weight-based, rounded up to the next full pound. If an old address is displayed, it's the customer's responsibility to inform AVTECK promptly. Upon recognition, AVTECK will cancel the order, allowing the customer to place a new one with updated shipping information.
We exclusively collaborate with the following courier services: Purolator, UPS, FedEx, Canpar, and ICS. As they do not provide delivery services to PO Box addresses, we regret to inform you that we are unable to dispatch your order if your address is a PO Box. However, if you have entered both a street address and a PO Box address, we can proceed with shipping to the street address upon your confirmation.
Please note that any additional charges incurred due to the delivery area will be your responsibility. In the event that the item is returned to us because the street address without the PO Box is undeliverable, please be aware that before issuing a refund, deductions will be made for both the return and original shipping costs, as the courier service's provided service is non-refundable.
If an order is canceled due to a change of mind by the customer, the processing fees for the payment will not be refunded. However, if the return is due to damage or receiving an incorrect item, we will cover the fees, and you will receive a full refund.
Upon placing an order, payment is processed within a few hours to 24 hours. If any issues arise, we'll contact you to resolve them. Online, we accept VISA, MasterCard, and PayPal. In-store, we only accept VISA, Debit and Cash.
TEXONIC-branded products come with a one-year warranty, while other branded items have warranties determined by the manufacturer's terms and conditions.